Tag: documentation

Every documentation project has a source of truth. The problem is that the source of truth is often wrong — and the technical writer is usually the last to know and the first to own it.

When you inherit a mess, the instinct is to start writing. That's the wrong move. Before you can fill gaps in documentation, you have to find them — and that work is harder, slower, and more invisible than anyone outside the field expects.

Bringing writers in at the end doesn’t just delay documentation — it uncovers product problems at the moment they’re hardest to fix.