Brandi HopkinsExpertise
Content systems
Information architecture, documentation strategy, and scalable content workflows that outlast any single project.
Case studies
Re-Architecting AWS Marketplace Documentation for Clarity and Usability
A large-scale restructuring of Marketplace documentation, transforming disjointed, high-friction content into intuitive, action-oriented workflows—resulting in zero support tickets and improved customer navigation.
From Chaos to Clarity: How I Streamlined Documentation Requests Across Teams
I replaced scattered documentation requests with a structured, transparent workflow that gave teams visibility and writers control.
Rescuing a GA Launch: Research and Engineering Studio User Guide
When the assigned writer resigned seven weeks before launch, I stepped in to plan, author, and ship the Research and Engineering Studio (RES) User Guide—turning an ambiguous, high-risk situation into a successful GA release.
Building a Sustainable API Documentation Pipeline
When engineering used OpenAPI and AWS publishing required a different model, I researched and adopted the internal process—creating the first external API guide and a reliable way to keep it current.