I build developer-facing docs and content systems that turn complexity into clarity—API guides, tutorials, and AI-assisted workflows that reduce support load and speed adoption.
I’m a documentation leader who transforms complex cloud and AI systems into clear, usable content. At AWS, I’ve owned developer guides, API docs, and UI copy that help customers build faster and reduce support friction. I care deeply about design consistency, editorial quality, and process automation—whether that means refining docs-as-code pipelines or piloting AI-assisted workflows. My goal is to make technical content as scalable, testable, and delightful as the products it supports.
Beyond writing, I design documentation systems that grow with teams—integrating structured authoring, accessibility standards, and editorial governance. I love mentoring writers, collaborating with engineers, and building clarity into every phase of the release cycle.
Explore my case studies or connect with me to discuss how scalable documentation can improve developer experience.
Technical Writer
Amazon Web Services, Austin, TX
2022 - Present
At AWS, I crafted developer-facing documentation for emerging cloud services, transforming complex engineering concepts into clear, scalable content. I collaborated with product, UX, and engineering teams to streamline documentation workflows, refine API guides, and ensure fast, consistent launches. My work focused on clarity, discoverability, and improving the developer experience through structured, reusable content systems.
Technical Writer
Blue Cross and Blue Shield of Louisiana, Baton Rouge, LA
2017 - 2022
At Blue Cross and Blue Shield of Louisiana, I developed and maintained internal documentation that supported operational teams and IT initiatives. My work focused on creating clear, standardized process manuals and technical references to improve efficiency, accuracy, and knowledge sharing across departments. I partnered with subject matter experts to capture complex workflows and translate them into accessible, actionable documentation for internal audiences.
Prior roles in documentation and training
POOLCORP | Xerox | PAMLAB | Benson Technology | Barrister Global Services
2009 - 2017
Held progressive roles in documentation, training, and project management across technology and healthcare industries. Created user guides, training programs, and digital content supporting enterprise software adoption and customer enablement. Built early experience in stakeholder alignment, process design, and scalable communication systems—a foundation that now informs my product-focused approach to improving learning and documentation experiences at AWS.
Master of Arts in Professional Writing
Southeastern Louisiana University
Coursework completed 2016
Bachelor of Arts in English, Language and literature
Southeastern Louisiana University
2006 - 2009
A blend of technical fluency, content strategy, and design thinking.
Designing structured, scalable content systems.
Creating clarity through hierarchy and flow.
Streamlining documentation workflows and intake systems.
Experienced with docs-as-code workflows and CI/CD pipelines.
Proficient in modern static site and documentation frameworks.
Skilled in InDesign, Photoshop, and Illustrator for visual documentation.
Clear, accurate, and user-focused documentation for APIs and systems.
Microcopy and interface text aligned with design intent.
Ensuring consistency, precision, and voice across deliverables.
A curated selection of projects demonstrating how strategy, design, and documentation come together to create impact.
I replaced scattered documentation requests with a structured, transparent workflow that gave teams visibility and writers control.
Acted as the primary driver for the new documentation intake process, coordinating stakeholders, designing the workflow, and delivering the implemented solution independently.
I designed and led hands-on AI prompting workshops for technical writers, helping dozens of peers use generative and agentic AI to solve real documentation problems—not just toy examples.
Created and delivered two multi-session Quantum Leap workshops on AI prompting for technical writers, including all curricula, exercises, and facilitation logistics.
Insights from coworkers I've partnered with to deliver great results.
" Thank you for volunteering to a be a mentor for our first AI Mentor cohort. Your dedication helps writers raise their AI skills and exemplifies your approach to hiring and developing the best. Thank you for your leadership and collaborative spirit! "
Documentation leader
Manager, Technical Writing
" Thank you for going above and beyond and raising the bar to assist in ways that exceed the scope of your role. "
Documentation teammate
Sr. Technical Writer
" The UX copy editing process had become fraught with challenges for writers and other stakeholders, but Brandi took the opportunity to improve the process for everyone. She created a new system with clear role definitions, responsibilities, and communication methods. This system will result in improved docs and UX design for customers. "
Documentation teammate
Sr. Technical Writer
" Brandi's presentation on prompting was outstanding. She knew her audience and presented in a very thoughtful, clear, and engaging way---with welcome dollops of humor. Her presentation is a model for AI presentations. "
Documentation teammate
Sr. Technical Writer
" Thanks for the fabulous hands-on, prompt writing workshop! I was impressed with how you managed the logistics to smoothly transition from large to small groups for each challenge. Thanks for setting up and running such a great activity! "
Documentation leader
Manager, Technical Writing
" Thank you for your bias for action on streamlining doc intake. You took action and created a solution, communicating with us along the way. "
Documentation teammate
Sr. Technical Writer
From concept to delivery, I craft experiences that move fast and stay sharp.
From simplifying complex systems to shaping intuitive experiences, these posts share what I’ve learned about clarity, collaboration, and craft.
A technical writing portfolio is more than a collection of artifacts. To show your value in a modern documentation landscape, you must look past the finished document—using story and structure to showcase both your strategic thinking and your technical fluency.
Bringing writers in at the end doesn’t just delay documentation — it uncovers product problems at the moment they’re hardest to fix.
At scale, clarity isn’t about writing more — it’s about building systems that make simplicity inevitable.
Designing marketing materials using InDesign.
Brandi Hopkins
